Terms and Conditions
Welcome to Damro Online Store. This website is owned and operated by D.R Industries (Pvt.) Ltd (Damro) and provides improved access to our valued customers along with the applicable terms and conditions. By accessing and using of www.damroonline.lk you agree to be bound by the following “terms and conditions” and the “privacy policy”. Therefore please be kind enough to read and understand the clauses before using the website.
Who can purchase from Damro Online Store?
Users who possess a valid credit or debit card with the respective payment limit to the value of the item to be purchased can use this site to purchase the products.
Using Damro Online Store accounts
It is the responsibility of users of this website to keep passwords and other account information related to Damro Online Store confidentially. The customer is solely responsible for all the activities done through your Damro Online Store account or the password.
Communication with Damro Online Store
When you visit the site and complete a transaction with www.damroonline.lk you are considered as communicating with Damro Online Store and agreeing to all the terms and conditions specified and also Damro Online Store reserves the rights to communicate with you via emails and telephone in response to your respective requests and transactions.
Information gathered
All information entered by site visitors will be collected and stored securely. If some site visitors do not enter certain information, they would not be able to get all the benefits of the site. We use this information in communication with you to provide exact and accurate responses to your requests with minimal delay. Damro Online Store will treat collected information with utmost confidentiality and will not disclose this information.
Product availability and product information
Damro online store aims to display accurate information to its customers in terms of product Specifications, Prices, offers, Images and Availability, but these may change without any prior notice.
Prices of products
The price for all the items mentioned on Damro Online Store is the final price of sale when purchasing online.
Confirmation of Payment
When your order is placed you will receive an email with your order details which include the order confirmation number and products you have chosen.
Delivery of Products
Products will only be delivered to the locations within Sri Lanka. You will be contacted by one of our representatives within 7 working days prior to the delivery of your order. Delivery of the items will be based on the availability of the item you have ordered and will also depend on the delivery location. When purchasing any product you confirm that the provided delivery address is accessible. Kindly note that online orders are delivered by courier hence no installation or operating assistance provided at the time of delivery.
Foreign currency transactions (Credit Cards/ Debit cards)
This facility is valid only for the credit cards/debit cards issued outside of Sri Lanka on the basis of a Pre-determined exchange rate. The transactions will be done solely at the discretion of the respective cardholder by allowing them to clearly select the payment method at the checkout.
Refund policy on Foreign currency transactions
Once the payment is made it is considered final and no cancellations or refunds will be allowed thereafter. However, with the consent of the management, if any refund approval is granted, it will be transferred back to the account of the original cardholder only, in such instances the cardholder may have to bear relevant bank charges for the transaction.